At box138, your privacy is not just a legal obligation — it is a responsibility we take seriously every day. Find out exactly how your personal data is collected, used and protected.
Questions about privacy?
Live Chat 24/7This document explains exactly how box138 collects, processes, stores and protects your personal information. We believe every user has the right to know what happens with their data — without confusing language.
This Privacy Policy is issued by box138 and applies to all users who access or use the box138 platform via box138.fun or our mobile app. It describes how we handle your personal information in line with industry best practices and applicable legal compliance requirements.
By using the box138 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us for further action regarding your account.
box138 is committed to never selling, renting, or disclosing your personal data to any third party for marketing purposes without your explicit consent.
Box138 only collects data that is strictly necessary to provide a safe, fair, and compliant service. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | KYC verification, fraud prevention |
| Contact Information | Email address, phone number, address | Account communications, customer support |
| Financial Data | Bank account details, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Game history, preferences, session duration | Service improvement, responsible gaming |
| Communication Data | Support chat logs, emails with us | Service records, complaint resolution |
We do not collect unnecessary information. Every piece of data collected has a clear and legitimate purpose. You can enquire about the specific data we hold via our Live Chat.
The personal data we collect is used responsibly for designated purposes only. box138 does not use your data for any other purpose without informing you in advance. Below are the primary uses of your data on our platform:
The security of your data is our absolute top priority. box138 implements multiple layers of technical and organisational protection to ensure your personal data remains safe from unauthorised access, loss, or misuse at all times.
While we take all reasonable steps to protect your data, no security system is 100% guaranteed. Please also take your own precautions, such as using a strong password and not sharing your login credentials.
Box138 does not sell your personal data to any third party. However, there are limited situations where we need to share data with certain parties to keep the platform functioning properly and to comply with the law. Such sharing is always governed by strict confidentiality agreements.
All third parties we work with are required to meet data protection standards equal to or higher than our own. We do not permit them to use your data for any other purpose.
Like most online platforms, box138 uses cookies and similar technologies to enhance the user experience, maintain login session security, and understand how our platform is used. Below is an explanation of the types of cookies we use:
You can manage or disable most cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Refer to your browser documentation for cookie management guidance.
You have full rights over your personal data held by box138. We respect and facilitate the exercise of all these rights. Below are your key rights as a box138 user:
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request immediate correction.
You may request the deletion of your personal data, subject to legal requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer.
In certain situations, you may request that we restrict how your data is processed.
To exercise any of the above rights, please contact our support team via 24/7 Live Chat. We will process your request within 30 business days. Some requests may require identity verification beforehand.
As a responsible online entertainment platform, box138 complies with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. These processes are industry standard and are designed to protect all users and ensure the platform is used lawfully.
KYC verification is typically completed within 24 to 48 business hours. You will be notified by email or in-account notification once verification is complete.
The box138 platform is intended for users aged 18 and above only. We do not knowingly collect or process personal data from minors. This is our firm commitment to protecting children and young people.
Box138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We are committed to informing users of any material changes.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help. We take every privacy inquiry seriously and strive to provide a thorough and satisfactory response.
For requests relating to user rights (data access, correction, or deletion), please include your account information and the type of request clearly so we can process it more efficiently.
We are committed to responding to all privacy-related inquiries within 5 business days. Formal user rights requests will be processed within 30 business days as stipulated.
Six core pillars that ensure your privacy and data security are maintained at all times on our platform.
Every bit of data moving between your device and our servers is protected with bank-grade encryption. Your information cannot be intercepted by anyone.
Your data is stored in certified data centers that undergo independent security audits on a regular basis. Physical access to servers is monitored 24/7.
Box138 has never and will never sell user personal data to advertisers or data brokers. Your data belongs to you, not to us as a business asset.
Our staff can only access data necessary for their assigned duties. All access to sensitive data is logged, monitored, and periodically reviewed by the security team.
You may access, edit, download or request deletion of your data at any time. We process all requests within the stipulated timeframe without unnecessary delay.
In the event of any security incident affecting your data, we are committed to notifying you promptly and taking the necessary remedial action.
Box138 is built to be not only entertaining but also safe and transparent. Register your free account now and enjoy an online entertainment experience trusted by hundreds of thousands of users in Malaysia.